General
Q... Do you do offer a free, no obligation quote?
- Yes! To arrange one just contact us via phone, email or WhatsApp
Q... How can I contact you?
- Getting in touch is simple, try the contact form at the bottom of the page to send us a message or via phone, email or WhatsApp by clicking on the 'call now' (if you're on mobile) and 'Get Quote' buttons.
If you're struggling to find those, our number is 07310508182 and email is info@handytidy.co.uk.
Q... How much do your services cost?
- This will depend on the size of your property and what service you would like. We are very competitive with our pricing whilst ensuring that our team are all paid above national living wage. We offer a no obligation free quote so is you send us as much detail as possible about what you need along with any images if you have any, we can give you an accurate quote.
Q... Can I book you for an hour only on a residential clean?
- We have a minimum 2 hour booking requirement for all residential bookings. You wouldn't be able place a booking with us for anything less but you certainly can book a longer session if you would like.
Q... I'm not going to be at home when the clean is scheduled, is this a problem?
- Not at all! We offer an insured key holding service meaning we can do the clean without you needing to be there. There's nothing like arriving home to a spotless house!
Q... Can I meet with the cleaner beforehand?
- Of course! We understand the need to be comfortable with the person that is given access to your house. We'll assign one cleaner to you, and them and only them will remain your cleaner until you choose to end the service. Our team are all DBS checked prior to taking on any work with us.
Q... I've never had a cleaner before, do you provide references / reviews?
- Yes! We know it can be very daunting when allowing someone new into your home, so we actively encourage our clients to post reviews on our services on our Facebook or Google pages.
Q... I have pets, is this a problem?
- Pets are not an issue, we are more than happy to work around them. If, however, you have any excitable and reactive pets, please do keep them away for the time that we are there.
Q... How can I pay?
- Through direct debit, standing order or cash on a weekly or fortnightly basis.
Q... Is it just domestic homes you clean?
- No we do a range of commercial services too! If you're not sure if what you have in mind is something we can help with, just get in touch and we'll do our best to accommodate you!
Q... Will I need to provide equipment and products?
- We provide all cleaning products and equipment unless otherwise stated and agreed with you. If you would prefer we use your products on particular surfaces we are happy to do so.
Q... Will you take pictures/videos of you doing work in my property?
- Photos and videos help a lot when trying to grow a small business as we’re sure you can imagine. We do take photos of the work we do in your property but always ensure that no personal details are visible and the property is not identifiable. If you would prefer we do not take any photos, please do just let us know as we are more than understanding.
Commercial
Q... How do you provide pricing for commercial cleaning services?
- We assess each commercial space individually. To provide an accurate estimate, we visit the property beforehand to evaluate the cleaning requirements and scope of work.
Q... Can you clean before or after business hours?
- Yes! We offer early morning and late evening cleaning to minimize disruption to your business operations.
Q... Do your cleaners bring their own cleaning products and equipment?
- Yes, we supply professional cleaning products for all tasks. However, we recommend using your own hoovers and mops for consistency in maintenance.
Q... Can we schedule cleaning on a weekly or fortnightly basis?
- Definitely! We offer flexible scheduling options, whether you need cleaning once a week, fortnightly, or on a custom schedule that fits your business needs..
Q... How do I book a commercial cleaning service?
- Booking is simple! You can call us, fill out our online form, or arrange an on-site consultation, and we’ll work with you to set up the best cleaning plan for your business.
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